Augment or replace traditional IVR and Tier 1 agents. Handle routine inquiries, reduce wait times, and provide real-time agent assist with transcription.
Contact centers face rising costs, high agent turnover, and increasing call volumes. Traditional IVR systems frustrate callers with rigid menus. Tier 1 agents handle repetitive questions that don't require human judgment, while complex cases wait in queue. Training new agents takes weeks and quality is inconsistent.
Vaja AI voice agents handle Tier 1 inquiries with natural conversation — no rigid menu trees. They authenticate callers, answer common questions, process routine requests, and seamlessly transfer complex cases to human agents with full context and transcript. Deployed alongside existing infrastructure via SIP.
Thank you for calling TeleCom support. How can I help you today?
My internet has been slow all day.
I'm sorry about that. Let me look into it. Can I have your account number or the phone number on the account?
555-0142.
Thank you. I can see there's a network maintenance event in your area that started this morning. It's expected to be resolved by 6 PM today. Your speeds should return to normal after that.
Is there anything I can do in the meantime?
You can try restarting your router once the maintenance window ends. If speeds don't improve by tomorrow, call us back and we'll send a technician at no charge.
See how Vaja AI can transform your customer experience