24/7 intelligent customer care for banks, fintechs, and payment platforms — handling sensitive conversations with compliance built in.
Financial institutions handle millions of customer calls about balances, transfers, fraud alerts, and card issues. Human agents are expensive, availability is limited, and wait times drive customers to competitors. Meanwhile, fraud verification calls need to happen instantly — every minute of delay increases risk.
Vaja AI deploys voice agents that handle inbound customer service and outbound fraud verification on real phone lines. The agent verifies identity, checks balances, tracks transfers, blocks stolen cards, and escalates complex cases to humans — all in natural conversation with full compliance logging.
Welcome to e& money. How can I help you today?
Hi, I sent money to India yesterday and my wife says she hasn't received it.
I understand how important this is. Let me check that for you right away. Could you tell me your name and the last four digits of your card?
Rajesh Sharma, card ending 4523.
Thank you, Rajesh. Do you have the tracking number?
Yes, TXN-20260401-001.
Good news — your transfer of twenty-five hundred dirhams to Sunita Sharma at HDFC Bank Mumbai has been delivered as of yesterday at 6:45 PM. Sometimes it takes a few hours for the bank to show the credit.
Oh that's great, thank you so much!
See how Vaja AI can transform your customer experience